Billing

The North Area Volunteer Ambulance Corps, Inc. has proudly served residents and businesses within the North Syracuse Central School District since 1970. Over the years the number of requests for emergency assistance has grown from 500 to over 6,500 calls annually making NAVAC the busiest non-profit ambulance service in Onondaga County.

Originally, NAVAC could meet our community’s needs by staffing one ambulance 24 hours a day with volunteers. Today, when we need to staff six ambulances, it is harder for people to be available to volunteer their time to meet the many needs of EMS. In 1989, NAVAC realized that we had to adapt and we became a combination EMS agency made up of both volunteer and career members. At the same time, emergency medical response has changed dramatically since the 1970’s. Today we bring the emergency room to the patient. Our equipment is more sophisticated, medical care is more complicated, and the costs of this equipment and care has become more expensive. Additionally, hospitals no longer re-supply us after every call. NAVAC now needs to purchase supplies and medications ourselves.

So, more calls, fewer volunteers, more expensive equipment, complicated training, and the need to purchase supplies and medications have all led to the need to bill for the services we provide.

Unlike fire departments and law enforcement agencies, ambulance services can take many different forms; the most common are non-profit organizations (like NAVAC), commercial businesses, fire department operated, village or town operated, county operated, police department operated, and hospital operated.

In Central NY most EMS agencies bill for their services. The fees are regulated and maintained at usual and customary rates. NAVAC obtains approximately 87% of our operating budget from billing for our services. The remainder comes from fundraising events and donations from people like you. NAVAC is not part of a tax district.

NAVAC contracts with MultiMed Billing Services to manage the process of submitting claims to Medicare, Medicaid, insurance companies, and other third party payers. Please refer any questions about our charges, payments, and explanations of benefits to:

MultiMed Billing Services
P.O. Box 535
21 Oswego Street
Baldwinsville, NY 13027

(315) 635-1789 or (800) 927-5845

Many insurance companies send the reimbursement check directly to the patient. If you should receive a check, please forward it to MultiMed Billing Services at the address noted below.

MultiMed Billing Services
P.O. Box 535
21 Oswego Street
Baldwinsville, NY 13027